Advice & FAQs
When will I receive my tickets?
Tickets will be received no later than 5 days before the event and you will be notified when they have been dispatched.
How do I add extras, like VIP, to my booking?
Our online 'Manage my booking service' is no longer in use. You can add extras to your booking by calling the Ticketmaster customer service number - 0333 321 9999 . To speak to a customer service representative, please select option 5, and then option 3 on the automated service, and they will be able to assist you.
Can I bring my own tent?
Yes, you can bring your own tent as long as you purchase a weekend camping ticket, we do also have pre-erected and Boutique accommodation options if you wish to upgrade.
Can I bring a gazebo?
You are permitted to bring an additional 3x3 structure per booking, however this is at our discretion and should we feel that any party is occupying a inappropriate amount of space we may ask for additional structures to be removed or relocated.
Will there be cash machines?
Yes, we have cash machines on site, and all of our bars accept cards and contactless payments.
Is there a mobile phone reception?
Mobile reception is generally good but a large number of people on site could have an adverse effect on the connection. It's a good idea to pick a meeting point with your group when you first arrive.
Can I charge my phone?
Yes, you will be able to purchase charging products at the event.
Are animals allowed on site?
No, we do not allow animals on site with the exception of guide dogs.
Can I camp for one night?
You can camp for up to 3 nights (Fri-Sun inclusive), however, if you choose to only camp for one or two nights, you still require a full weekend camping ticket.
Can I park by my tent?
No, we do not permit vehicles in the campsite.
Why do you have ticket tiers?
By having ticket tiers, it enables us to change the price for loyal customers who choose to book early. These tickets are exactly the same, but better value when bought earlier.
Each tier has an allocated number of tickets, therefore once they are gone, we progress to the next tier.
Will I be searched going in to the campsite or arena?
For the safety of all of our customers and staff, we reserve the right to search all customers and staff coming to the event. This is to ensure that the event remains a safe and enjoyable place for all.
Searches are subject to your consent, however they are a condition of entry.
Why do you have booking fees?
Booking fees are added on to each ticket to cover Ticketmaster's costs to provide the ticketing service for the event you are attending, these costs will include, but are not limited to, running their website and customer service lines, platform development, staff wages and running the box office onsite at the event you will be attending.
Will there be Family Camping at Rewind 2020?
Yes, there will be a designated area of the campsite in 2020 specifically for families with children and youths.
Advice & Wellbeing
Terms and conditions
Please click HERE for our full terms and conditions.
Age restrictions
We welcome people of all ages to Rewind and want to share the fun with all the family but anyone aged 17 or under must be accompanied by a guardian who is 21 or over. Guardianship forms can be completed before arriving (these will be emailed to all customers who purchased youth or child tickets). These can be exchanged at our Welfare facility for a specific wristband, so your youth or child can be identified if you become separated and contacted at all times. These forms will also be available from Welfare to be filled in on the day.
Please remember to bring identification to the festival if you appear under 18 and are coming to the festival without an over 21 year old, otherwise you may be denied entry to the event. Acceptable forms of identification are BLine cards, passports, driving licences and Citizenship cards.
Camping at Rewind
Our campsite pitches aren't allocated - so as they say, it's first come, first served! We have room for all of you but the earlier you get there the better. We do have to fit everyone in our campsite, so please try to be fair and pitch your tents appropriately, so everyone can have their fair share of space.
We do allow additional structures (besides your tent) but these are limited to a maximum of 3x3m per party and you may be asked to remove these if we feel that they are an obstruction or a health and safety risk, for example, in high winds.
Please do not camp in our fire lanes, they are lovingly mown by our festival team, to make sure that we keep your camping experience as safe as possible.
Info & welfare points
There is security on site 24 hours a day throughout the festival, as well as a presence from Police Scotland to make sure everything runs as safely as possible. If you or someone around you needs help, they’ll be readily available.
There are Welfare, First Aid and Info points across the festival, all of which are signposted. It is recommended that you familiarise yourself with the site map at the end of this guide in case of an emergency. On hand if you want quiet space, a place to baby change and breastfeed, time to chill, need to find a friend or want to know where things are or when your favourite act is on stage then pop in and see the friendly team, located in the Village Green.
We have also have brand new information points located in the general campsite and campervan areas, with staff there to answer your questions and help you to find the facilities you need.
Valuables
We know it's nice to bring all your home comforts, phones, tablets, house keys - but are they really all necessary?
Keep valuables to a minimum and please don't leave them unattended during the festival. We have Locker facilities at each of our sites, so you can store your belongings safely throughout the event if you feel you need to bring them with you.
Gas & cooking
We are happy for you to bring a gas stove as long as the canister is under 600g. You can bring more than one, but please store them carefully and ensure that any and all gas stoves are completely turned off and dismantled whenever unattended or while you sleep. Cooking inside tents is not safe, can lead to fire safety issues and carbon monoxide can kill; please ensure you cook outside your tents.
Following advice from our fire safety team, BBQs are not permitted at Rewind Festival this year.
Festival essentials
Whether you've been to every Rewind or this is your first time, here's a handy list of essentials that we think are festival must haves ...
- Your ticket or e-ticket
- ID
- Waterproofs and lots of layers of clothing
- Fancy dress!
- Something tartan ...
- Sunscreen
- Refillable bottle
- Quality tent and camping gear (we love a pillow!)
- Wellies, boots or footwear to keep you dancing
- Medications
- Tissues
- Head torch or lantern
- Warm socks!
- Sunglasses and a hat!
- Chargers
- A bumbag or money-belt
- Bin bags (for your dirty socks!)
- Some cash
- Hand sanitiser
Money on site
We have ATMs available on site, so you can withdraw cash. We also use card payment machines across the site in most bars - but some food or markets stalls may only accept cash.
Getting cash machines set up in the middle of a field is not easy to do, therefore there is a charge to use this facility on site - so consider bringing some cash with you before you arrive.
Dress sense
Make sure you bring enough clothes and footwear for all weathers. Even on sunny days, the evenings can be cold. Watch out for sunburn (even on a cloudy day!) and if it is a rainy weekend, be sure to bring some waterproofs to make sure you stay warm and dry.
Stay hydrated
When you're in an 80s dream and out of our normal routine, it's important to eat, stay hydrated and try to get some rest - that way, you can party on. Our Unwind area is the perfect place to take a time out.
Pace yourself
With alcohol or anything else that you consume over the weekend (that goes for Churros too!). Try to avoid getting too intoxicated in unfamiliar situations. You can lose control or make risky decisions. Alcohol and other drugs can impair your judgement.
