Tickets & Entry

TERMS AND CONDITIONS

Please click HERE for our full terms and conditions.

TICKET QUERIES

For any ticketing queries please contact us to see if we can assist you.
We can update ticket details, make changes and add things to your existing order.
Email:[email protected]
Phone: 0161 768 6134

Opening Hours Mon - Fri: 09:00 - 20:00 Sat & Sun: Closed

If you bought your tickets from any outlet other than Kaboodle (our Primary Ticket Outlet) please contact the point of sale in the first instance.

TICKET TYPES

There are a number of ticket types available for the festival, allowing you to tailor make your perfect weekend at Rewind Festival. Whether you want to stay with us for the weekend or visit us from day to day, you’ll find all of these and much more on offer.

Please visit our Tickets Page for information or to buy tickets.

TIERED TICKETS

As in previous years, we will be operating a tiered ticket system.
This ensures a fair opportunity for everyone to buy their tickets at as reasonable a price as possible.

We will have three ticket tiers this year; Tier 1 - Early Bird, Tier 2 and Tier 3.
With a set allocation of tickets per tier, this means the earlier you buy, the less you pay.

PRE-PAYMENT PLAN

For the first time, we will be introducing a Pre-Payment Plan option to help spread the cost of your tickets to Rewind 2018.

These tickets are set to Pre-Payment Plan prices and are subject to the regular booking fees, but are the most convenient way to pay for your weekend with us.

All you have to pay up front are your booking fees and postage.
From there on, the balance of your order is split over the following months until close to the event.

Please Note:final payment dates will be advised for every booking, approximately 8 weeks prior to your event.
Please see the full Ticketing Terms & Conditions here, or contact us for more information.

FESTIVAL RULES OF ENTRY

Below are some of the key rules regarding entry to the festival.
Please check our full event Terms & Conditions here for further information, as these apply to all tickets to the event.

Entry & Re-Entry
Day ticket ticket holders cannot exit and re-enter the arena.
Those with camping tickets can access the campsite as many times as required.

Alcohol & Food
Campers aged 18 and over can bring in alcohol and food for their own use within the campsite. You may be asked of proof of age.

Weekend & Day Ticket Holders are not permitted to bring alcohol, food or drinks into the arena.

Alcohol is on sale at the event but you must be 18 or over to purchase.
Bring ID, you will be asked each time you buy a drink. It is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. Accepted forms of ID are a passport, driver’s license or anything with a PASS logo.

Drinking Water
Free drinking water is available throughout the site at every bar, and at every sanitation point.

No Glass
No glass is allowed in the arena or campsite. If you are bringing food, drink and cosmetics to the campsite, they must not be in glass bottles or containers. If you are bringing alcohol to the campsite make sure you bring cans or plastic - NO GLASS.
ALL glass items will be confiscated and destroyed.

Chairs
We do allow camping chairs into the event, however we ask that customers respect and adhere to guidance, markings and instruction as to where they are permitted to use chairs in the arena.
This is to preserve and enable easy movement for customers around the site, for access for emergency vehicles and to ensure everyone has the opportunity to sit and stand within good sightline of the stage.

Flags
Flags are permitted within the venue, at our discretion. If we feel that any flags in use may cause harm (such as in windy conditions) or offence we reserve the right to confiscate these for collection at the event of the event.
This policy is to protect our customers and to preserve views of the stage.

PROHIBITED ITEMS

We reserve the right to carry out security searches at the festival entrance and prohibited items will be confiscated. Confiscated items will be destroyed and therefore unavailable for collection on exit from the festival.

To see a full list of our Prohibited Items please click here

Travel

BIG GREEN COACH

Official and Exclusive Coach Travel to Rewind North with Big Green Coach

Don’t worry about being the designated driver, train shuttle buses, parking or taking it easy on the night!
Once again we have teamed up with Big Green Coach, the UK’s largest music travel provider. You can purchase ticket + coach packages or alternatively just book your seat on the coach.

You can guarantee your seat on a low cost executive coach with a load of other revelers with only a £10 deposit – pay the rest by 16th June 2019!

Find Out More Here

You can party hard and revel in the fact you can sleep all the way home when you’re done. Many locations sell out fast so book ASAP to secure your seat and avoid disappointment. Coaches arrive before the music starts and will wait around until the show ends to get you home (you can sleep all the way!)

Pick-up locations: Liverpool, Manchester, Stockport and Warrington.

The earlier you book the cheaper the coach seats will be so please don’t delay. Plus, for every customer that travels with Big Green Coach, they will sponsor 5sq ft of Amazonian Rainforest. Do the Green thing.

Book Your Travel Here

Can't find a pickup point near you? Let us know and if we get enough demand we will put on a new route. Let us know Here

Want to book a whole coach? Big Green Coach can help here too. As the exclusive coach provider to Rewind Festival book your coach via us. Let us know the details Here

BY BUS / CAR

rom Manchester, drive south down the A34 and a short distance past the
A537 Knutsford to Macclesfield Road
From Chester, travel east on the A537 and onto the A34
From Stoke on Trent travel north on the A34

Capesthorne Hall is easily accessible from the following motorway junctions
M6 Junctions 17 (Congleton), 18 (Holmes Chapel) and 19 (Knutsford)
M56 Junction 6 (Macclesfield/Wilmslow)

There will be festival traffic signage directing you as you approach towards the festival.

CAR PARKING

Car parking is provided free of charge at each festival site.

PLEASE NOTE: that space is limited and you must select a car parking pass whilst booking your tickets to indicate the day you wish to access our parking facilities.

BY TRAIN / PLANE

Nearest Rail stations are Macclesfield and Chelford which are both approximately 5 miles from the festival site.
The nearest airports is Manchester Airport which is approximately 10 miles away.
Both the train station and the airport are well served by taxis.

Advice

TERMS AND CONDITIONS

Please click HERE for our full terms and conditions.

COMPETITIONS TERMS AND CONDITIONS

Please click HERE for our full competitions terms and conditions.

AGE RESTRICTIONS

We welcome people of all ages to Rewind, and want to share the fun with all the family but anyone aged 17 or under must be accompanied by a guardian who is 21 or over. Guardianship forms can be completed before arriving (these will be emailed to all customers who purchased youth or child tickets).
These can be exchanged at our Welfare facility for a specific wristband, so your youth or child can be identified if you become separated and contacted at all times. These forms will also be available from Welfare to be filled in on the day.

Please remember to bring identification to the festival if you appear under 18 and are coming to the festival without an over 21 year old, otherwise you may be denied entry to the event. Acceptable forms of identification are BLine cards, passports, driving licences and Citizenship cards.

CAMPING AT REWIND

Our campsite pitches aren't allocated - so as they say, it's first come, first served! We have room for all of you but the earlier you get there the better. We do have to fit everyone in our campsite, so please try to be fair and pitch your tents appropriately, so everyone can have their fair share of space.

We do allow additional structures (besides your tent) but these are limited to a maximum of 3x3m per party and you may be asked to remove these if we feel that they are an obstruction or a health and safety risk, for example, in high winds.

Please do not camp in our fire lanes, they are lovingly mown by our festival team, to make sure that we keep your camping experience as safe as possible.

INFO & WELFARE POINTS

We have a brand new information points located in the general campsite and campervan areas, with staff there to answer your questions and help you to find
the facilities you need.

We also provide a Welfare facility at every site within the Village Green, where you can go for help, advice or support if you need it throughout the weekend.

VALUABLES

We know it's nice to bring all your home comforts, phones, tablets, house keys - but are they really all necessary?
Keep valuables to a minimum and please don't leave them unattended during the festival.
We have Locker facilities at each of our sites, so you can store your belongings safely throughout the event if you feel you need to bring them with you.

GAS & COOKING

We are happy for you to bring a gas stove as long as the canister is under 600g. You can bring more than one, but please store them carefully and ensure that any and all gas stoves are completely turned off and dismantled whenever unattended or while you sleep.

BBQs are permitted, however we reserve the right to change this policy should we receive fire safety advice that current weather and/or ground conditions or any other factor deem these unsafe.

FESTIVAL ESSENTIALS

Whether you've been to every Rewind or this is your first time, here's a handy list of essentials that we think are festival must haves ...

MONEY ON SITE

DRESS SENSE

STAY HYDRATED

PACE YOURSELF

Access

TO APPLY FOR ACCESS & TO READ MORE ON OUR FACILITIES, PLEASE VISIT OUR ACCESS PAGE HERE

ACCESSIBLE FAQS

Why does Rewind have an Accessible Service?

We want to make Rewind open and enjoyable for all our fans so we have a number of facilities and services available to ensure all our customers have easy access during the event.

What makes you eligible to use our Access facilities?

 During the application you will be asked to submit any of the following:

• Front page of DLA letter with PIP letter
• Front page of Attendance Allowance letter
• Evidence of being registered as severely sight impaired (blind)
• Recognised Assistance Dog ID card
• Valid Access Card showing you require a +1 to accompany you
• A letter from a doctor

If you do not have any of the above but still need to use our access facilities please speak to our access team. You can contact them on 0161 768 6134

What can I do if I'm unsure if I am eligible for Access?

If you are unsure or have any questions for our access team, please email them on: [email protected] or call them on 0161 768 6134

Personal Assitant Scheme.

 Our PA scheme means you are able to bring a personal assistant who gets free entry to the event to assist you. This is only available when you purchase an adult ticket. Unfortunately Children with disabilities do not qualify for the PA scheme as they would not be able to attend on their own if they were not disabled.

How do I submit my application?

On our Access page you can apply via one of three options:

1. Submit an online form in our APPLY HERE section
2. Download a PDF form, fill out and to [email protected]
3. Download our word document form, fill out and email to [email protected]

Click Here to view our Access page.

What happens if your application is declined?

If your application is declined you will be given a reason via email. You can always speak to our customer service team who can help if you think it should have been approved and they can review your application.

Can I get a refund on my ticket if my application is declined?

Yes, if your application is declined you will be entitled to apply for a refund via our customer service team. You can email them on: [email protected]

When do applications close?

Applications close on the 21st June 2019. After this date you may not be able to apply for our access facilities.

How long do I wait to find out if my application has been successful?

Once you have submitted your form, our access team will be in contact with you within 5 working days.

What happens once my application is accepted?

If your application is successful you will be notified by email. An accessible information park will then be sent out to you on the  24th June 2019.

What Access Facilities are there onsite?

Please see our dedicated access page with all the details of our onsite facilities. View Our Access page HERE

I have special dietary requirements, what are your rules on bringing in your own food?

The festival does not allow customers to bring in their own food and drink to the main arena, however, you are more than welcome to take this it to the campsite. If you have special dietary requirements please contact the Accessible Team who can advise you.

I sometimes need to be in quiet areas, is there anywhere in the festival that I can go?

Rewind has a dedicated Welfare team and area set up in the main arena. If you need any help or to go somewhere quiet you can visit the welfare team.

I can't stand up for very long, is there places to sit?

If you need to sit down, we have a number of venues with some seating and a number of picnic benches around the whole festival site.

How can I contact the Access team?

Email: [email protected]

Telephone: 0161 768 6134

Contact

TICKETING ENQUIRIES

If you have purchased tickets through our website then you can check your booking and make amends by heading to the Manage your booking page here.

If you are having any issues with your tickets or need to ask some questions then please contact:

Email: [email protected]
Phone: 0161 768 6134

Opening Hours Mon - Fri: 09:00 - 20:00 Sat & Sun: Closed

ACCESSIBILITY

Access applications are now open for 2019, for more information and to apply, please visit our Accessibility page Here for more information.

To contact our access team please contact:
Email: [email protected]

TRADERS

Trader applications will be opening in March via our website, please check back then for more information!

In the mean time, please email [email protected] with any queries before we officially open our applications.

SPONSORSHIP, PRESS & ADVERTISING

For all sponsorship enquires at Rewind Festival please contact:
Email: [email protected]

For all press enquiries please contact:
Email: [email protected] 

GENERAL ENQUIRES

For any other non-ticketing enquiries please contact:
Email: [email protected]

FAQs

Can I bring my own tent?
Yes, you can bring your own tent as long as you purchase a weekend camping ticket, we do also have pre-erected and Boutique accommodation options if you wish to upgrade.

Can I bring a gazebo?
You are permitted to bring an additional 3x3 structure per booking, however this is at our discretion and should we feel that any party is occupying a inappropriate amount of space we may ask for additional structures to be removed or relocated.

When will the line-up be announced?
The lineup has been announced, head to our line up page here

When will I receive my tickets?
E-tickets will be emailed approximately 2 weeks before the event date, whereas physical tickets will be dispatched approximately 4 weeks before the event.
If you have not received your tickets within ten days of the event, please contact us on [email protected]

Can I upgrade my tickets?
You can log into your account to manage your booking here to add on extras and upgrades.

Will there be cash machines?
Yes, we have cash machines on site, and all of our bars accept cards and contactless payments.

Is there a mobile phone reception?
Mobile reception is generally good but a large number of people on site could have an adverse effect on the connection. It's a good idea to pick a meeting point with your group when you first arrive.

Can I charge my phone?
Yes, you will be able to purchase charging products at the event.

Are animals allowed on site?
No, we do not allow animals on site with the exception of guide dogs.

Can I camp for one night?
You can camp for up to 3 nights (Fri-Sun inclusive), however, if you choose to only camp for one or two nights, you still require a full weekend camping ticket.

Can I park by my tent?
No, we do not permit vehicles in the campsite.

Why do you have ticket tiers?
By having ticket tiers, it enables us to change the price for loyal customers who choose to book early. These tickets are exactly the same, but better value when bought earlier.
Each tier has an allocated number of tickets, therefore once they are gone, we progress to the next tier.

Will I be searched going in to the campsite or arena?
For the safety of all of our customers and staff, we reserve the right to search all customers and staff coming to the event. This is to ensure that the event remains a safe and enjoyable place for all.
Searches are subject to your consent, however they are a condition of entry.

Why do you have booking fees?
Booking fees are added on to each ticket to cover Kaboodle's cost to provide the ticketing the event you are attending, these costs will include, but are not limited to, running our website and customer service lines, platform development, staff wages and, in most cases, extend to running the box office onsite at the event you will be attending.

Will there be Family Camping at Rewind 2019?
Yes, there will be a designated area of the campsite in 2019 specifically for families with Children and Youths. If you have purchased tickets for yourself and your children, you can add Family Camping as an extra to your festival booking.