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2ND-4TH AUGUST 2019
CAPESTHORNE HALL, MACCLESFIELD

News

Rewind North 2019 – Cancellation

– August 1, 2019 –


Unfortunately, the prolonged extreme wet weather conditions experienced in Cheshire have caused significant disruption to the site at Rewind North. Although we have robust contingency plans in place and have made every effort to allow the festival to go ahead, in the interests of the safety of our customers, we have taken the decision to cancel the event. The safety and experience of our customers remains our priority.

REFUNDS

If you have purchased tickets for Rewind North 2019 via one of our official outlets (Kaboodle, Festicket, Macclesfield Tourist Information Centre and/or Big Green Coach) you will be eligible for a refund equal to the face value of your ticket(s). In order to claim your refund, you should contact the relevant outlet and follow the prescribed process detailed below.

 

Kaboodle Refund Process

If you have purchased tickets for Rewind North 2019 through www.rewindfestival.com, you will be refunded via the following process:

  1. The original ticket purchaser will be automatically refunded with a sum equal to the face value of the ticket(s) purchased.
  2. The refund will be paid to the original ticket purchaser using the same method that they used to buy the ticket(s).
  3. All refunds will be processed by 15 August 2019, but Kaboodle will endeavour to process them sooner if it is possible for them to do so.
  4. Once a refund has been processed, Kaboodle will send a confirmation email to the original ticket purchaser.
  5. The time it takes for a refund to be credited will be dependent upon the original ticket purchaser’s banking provider.

Kaboodle Contact Details: If you need further information or assistance, please contact Kaboodle’s customer service team using the details below. They have extended their opening and closing times to enable them to assist with your queries.

Email: [email protected]

Opening and Closing Times:
Thursday – Saturday: 09:00 – 20:00
Sunday: 09:00 – 17:00

Kaboodle’s Booking Terms and Conditions are available HERE

 

Macclesfield Tourist Information Centre Refund Process

If you have purchased tickets for Rewind North 2019 by visiting Macclesfield Tourist Information Centre, you will be refunded via the following process:

  1. The original ticket purchaser will be refunded with a sum equal to the face value of the ticket(s) purchased.
  2. The original ticket purchaser must go to Macclesfield Tourist Information in person and show the physical copy of their ticket as proof of purchase in order to claim their refund.
  3. Macclesfield Tourist Information Centre will be able to start processing refunds on our behalf from Wednesday 7th August 2019.
  4. The refund will be paid to the original ticket purchaser using the same method that they used to buy the ticket(s).
  5. The time it takes for a refund to be credited will be dependent upon the original ticket purchaser’s banking provider.

If you need any further information or assistance, please visit the Macclesfield Tourist Information Centre located at Market Pl, Macclesfield SK10 1DX.

 

Festicket Refund Process

If you have purchased tickets for Rewind North 2019 through www.festicket.com, you will be refunded via the following process:

  1. The original ticket purchaser will be automatically refunded with a sum equal to the face value of the ticket(s) purchased.
  2. The refund will be paid to the original ticket purchaser using the same method that they used to buy the ticket(s).
  3. All refunds will be processed by 15 August 2019, but Festicket will endeavour to process them sooner if it is possible for them to do so.
  4. Once a refund has been processed, Festicket will send a confirmation email to the original ticket purchaser.
  5. The time it takes for a refund to be credited will be dependent upon the original ticket purchaser’s banking provider.

If you need further information or assistance, please get in contact with Festicket’s customer service team using the details below.

Festicket Contact Details:

https://support.festicket.com/hc/en-us/requests/new

Festicket’s Booking Terms & Conditions are available HERE

 

Big Green Coach Refund Process

If you have purchased tickets for Rewind North 2019 through www.biggreencoach.com, you will be refunded via the following process:

  1. The original ticket purchaser will be automatically refunded with a sum equal to the face value of the ticket(s) purchased.
  2. The refund will be paid to the original ticket purchaser using the same method that they used to buy the ticket(s).
  3. All refunds will be processed by 15 August 2019, but Big Green Coach will endeavour to process them sooner if it is possible for them to do so.
  4. Once a refund has been processed, Big Green Coach will send a confirmation email to the original ticket purchaser.
  5. The time it takes for a refund to be credited will be dependent upon the original ticket purchaser’s banking provider.
  6. If you need further information or assistance, please get in contact with Big Green Coach’s customer service team using the details below.

Big Green Coach contact details:

Email: [email protected]
Big Green Coach’s Booking Terms & Conditions are available HERE


CONTACTING REWIND

If you need to contact us about any other queries (and not those relating to ticket refunds), please email: [email protected]

Please do bear in mind that our customer service team expect to be very busy with queries relating to the festival cancellation. However, we will do our best to get back to you as quickly as we possibly can. We would like to thank you in advance for your patience and support.

 


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  • Which Rewind Festival(s) will you be attending?